Address:28541 Old 41 Ste 23
Bonita Springs, Fl, 34135
At Auto.Live we believe that true customer retention begins with allowing your customers to connect to you, when they want, how they want, and with minimal effort. Auto.Live's communication platform allows your customers to approve their work needed from anywhere, at any time, while also offering them the ability to pay online before they arrive, all without one phone call. Auto.Live offers a dealership's customers the chance to have the experience they want with your dealership on their time. This will help ensure that they have a satisfying engagement and experience with your service department. Auto.Live believes that a happy customer will be a returning customer to your dealership for years to come.Learn More
Your service department is the backbone of your dealership and it’s time you treat it as such! With Auto.Live Service Solutions, we bring efficiency to the forefront by employing easy-to-use technology that guides employees through every stage of a vehicle repair process. It's time to work smarter, not harder.Learn More
With DMS integration CDK Global , Auto.Live allows your dealership to become proactive rather than reactive. Notifying your customers when their vehicle has a recall, is due for service, and before their warranty is set to expire, ensuring that they don’t wander into another service department.
Giving your customers the ability to schedule, approve, message, and pay, all online, 24/7, will ensure that your service department, through customer satisfaction, continues to be the stable backbone of your dealership for years to come. Customers will also be asked to sumbit a star ranking at the end of the process which will go straight to your social media if it’s good, and alert management if it’s not, giving you the opportunity to rectify any issue and preempt any bad reviews later.Learn More
Auto.Live’s automated work flow allows each person within your service department to know when it is their turn to get the vehicle moving through the service shop and back to your customer’s garage. By allowing real-time communication between all parties involved, per every individual R.O., it keeps the unknown known, which allows for a more efficient process and increased ROI for vehicle repairs. Managers and service advisers can see, at a glance, the status of every R.O. and keep the customer informed. Of course, since the customer has the ability to check the status of their vehicle at any time, there will be less of a need for your advisers to interact with them.
Auto.Live’s consumer facing experience allows your customers to schedule an appointment from anywhere, at any time, with full DMS integration.
Auto.Live speeds up the approval process by allowing your customers to approve any service work online. It also sends automated reminders to the customer with any outstanding repairs that are still needed on their vehicle at customizable intervals.
Reduce the morning rush and customer wait time by taking online service payments through Auto.Live’s online payment solution. Our secure process follows standard e-commerce practices that customers have come to trust and depend on. Customers can store multiple payment options and have access to their entire service history with the dealership from their laptop, tablet, or phone without having to download a single thing.